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Claim Procedure

Ship the goods to the following address:
  • Mailstep hall D2 - Top4Sport
    Do Certous 2760/10
    193 00 Prague 9
    Czech Republic
  • If the product is defective, don’t use it and send it back immediately.

Step 1

Fill out the claim form online in the overview of your orders.
Don't forget to fill in your IBAN.
After completing the form, you will get your claim number.

Step 2

Write your claim number on a hard copy of the invoice and pack it together with the claimed product.
The original packaging is not necessary.
The product has to be dry and clean.

Step 3

Drop your parcel off in the nearest post office/ courier.
The shipping is paid by the customer. Do not send goods via cash on delivery.
Personal drop-off at this address is not possible.

Step 4

We will inform you per email about receiving of the goods.
The claim will be processed in 30 days and you will be informed about the claim result via email.