How to make a claim
Address for complaint:
Mailstep hall D2 - Top4Sport
Do Certous 2760/10
193 00 Prague 9
Czech Republic
- If the product is defective, don’t use it and send it back immediately.
Step 1
Fulfill the claim form online in the overview of your orders.
Don't forget to fill in your IBAN.
After completing the form, you will get your claim number.
Step 2
Put the product together into a box, together with the copy of the invoice with the claim number written on it.
The original package is not necessary.
The product has to be dry and not dirty.
Step 3
Drop your parcel to the nearest post office/ to the courier.
The postage is paid by the customer. Do not send goods cash on delivery.
Personal transfer at this address is not possible.
Step 4
We will inform you per email about receiving of the goods.
The claim will be processed in 30 days and you will be informed about the claim result by an email.
