How to make a claim
Sending of goods by post or courier to the following address:
- Mailstep hall D2 - Top4Sport
Do Certous 2760/10
193 00 Prague 9
Czech Republic
- If the product is defective, don’t use it and send it back immediately.
Step 1
Fulfill the claim form online in the overview of your orders.
Don't forget to fill in your IBAN.
After completing the form, you will get your claim number.
Step 2
Put the product together into a box, together with the copy of the invoice with the claim number written on it.
The original package is not necessary.
The product has to be dry and not dirty.
Step 3
Drop your parcel off in the nearest post office/ courier.
The shipping is paid by the customer. Do not send goods via cash on delivery.
Personal drop-off at this address is not possible.
Step 4
We will inform you per email about receiving of the goods.
The claim will be processed in 30 days and you will be informed about the claim result by an email.
